FAQ
Answers to most common questions about products, orders, shipments, and payments.
QUESTIONS ABOUT CHANGING YOUR ORDER:
If you have mistakenly ordered the wrong size and need to change it, we can help you with that. However, you will need to act quickly because once your order is printed, we cannot make any changes to it. Therefore, please reach out to our support team at support@fuukapparel.com as soon as possible to request a size change. When you contact us, please be sure to include your order number for reference.
As long as your item is not shipped yet, we can still change this for you. Please email the correct address and your order number to support@fuukapparel.com and we will take care of it for you.
Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you will need to contact the carrier who is delivering your items.
If you have changed your mind and want to cancel your order, you can do so only if your items are not yet in print. Once your items are in print, we cannot cancel your order as they are already being made. To cancel your order, simply send us an email at support@fuukapparel.com with the subject line "Cancel order (your order number)" and we will take care of it for you.
QUESTIONS ABOUT CHANGING YOUR ORDER:
It depends on your country of residence and what item you have ordered. We have factories in the United States, Mexico and Europe
Although we ship worldwide, We operate from the USA. This does not mean you cannot order if you are not from the USA. The credit card companies / paypal will simply use your own currency on check out.
At FUUK Apparel, we take pride in providing high-quality apparel. We want our customers to experience the exclusivity of owning a Limited Edition Item, which can only be purchased from us.
We work with the best designers and sewers in the industry to ensure that our products are of the highest quality. We never compromise on materials, and we use only the best fabrics that don't lose vibrancy when stretched.
All our items are handcrafted in North America, Mexico or Europe. When you place an order with us, we print, cut, and sew it by hand. Our items are printed on demand, meaning that we start the personalized creation process with your order so that you receive a unique and special item.
We understand that our prices may seem high, but we believe that our quality and the exclusivity of our items are worth it."
We sure do. Please email our Social Media Manager:support@fuukapparel.com
You can only use one discount code per order. Multiple codes are not supported on our website.
QUESTIONS ABOUT SHIPPING & HANDLING
We ship worldwide.
We ship worldwide.
This is divided into two parts:
1. Production Times:
We print on demand, everything is handmade just for you (printing, cutting and sewing). It takes us about 7-10 business days to create your gear. Shipping times are added to our production times.
Under normal circumstances, 97.66% of our orders are shipped within 5 business days.
2. Shipping Times:
USA 5-10 business days via USPS
Canada 10-20 business days
Worldwide 10-20 business days
Please Note: May be longer at peak times
We only charge shipping on single orders. For every order above $100, shipping is on us!
Domestic shipping (USA) for orders under $100: $5.99
International shipping for orders under $100: $10.99
You will get an e-mail once your gear is printed and sent out for delivery. From then on our tracking kicks in. You will automatically receive a shipping e-mail plus a tracking code.
We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import.
If you cannot find the answer to your question, feel free to contact our support team.
Please send an E-mail to support@fuukapparel.com If it is about an order, please be as descriptive as possible and don't forget include your Order Number :)